Effective Date: September 10, 2025 Last Updated: September 10, 2025
Cal MSP Inc (“Cal MSP,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website (calmsp.com), applications, and communication services, including SMS, email, and phone calls.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact Information: name, email address, phone number, and mailing address.
Account Information: details you provide when signing up for our services.
Communications Data: records of SMS, email, or phone interactions with Cal MSP.
Technical Data: IP address, browser type, operating system, device identifiers, and usage data from our website or applications.
Cookies and Tracking Data: information collected through cookies and similar technologies (see Section 9).
Send promotional messages (only if you have opted in).
Respond to inquiries and provide customer support.
Improve and secure our website and services.
Comply with legal obligations.
3. Communications
SMS
If you opt into SMS, we may send you service updates, reminders, and promotional offers.
Message Frequency: You may receive up to 4 unprompted messages per month, plus additional replies based on your interactions.
Opt-Out: Reply STOP to unsubscribe. For assistance, reply HELP or email help@calmsp.com.
Message & Data Rates: Standard carrier rates may apply.
Email
We may send you service-related and promotional emails.
Opt-Out: Unsubscribe at any time by clicking the “unsubscribe” link in our emails.
Transactional/service emails are necessary and cannot be unsubscribed from.
Phone Calls
We may call you for service, billing, or support purposes.
We will not use your number for telemarketing without your express written consent.
You may request to be added to our internal “do not call” list by contacting help@calmsp.com.
4. How We Share Your Information
We do not sell, rent, or share your personal information — including your phone number or email address — for marketing purposes.
We may share your information only with:
Service Providers who assist in delivering our services (e.g., SMS carriers, email platforms).
Legal Authorities when required by law or legal process.
Business Successors in connection with a merger, acquisition, or sale of assets.
California Disclosure (CPRA): We do not sell or share personal information for cross-context behavioral advertising.
5. Your Choices and Rights
General Rights
Access & Update: You may request to review or correct your information.
Opt-Out of Communications: See Section 3 for instructions.
Deletion: You may request deletion of your personal data, subject to legal or contractual obligations.
California Consumer Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
Right to Know: Request disclosure of categories and specific pieces of personal information we have collected.
Right to Delete: Request deletion of your personal information, subject to exceptions.
Right to Correct: Request correction of inaccurate information.
Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for marketing purposes, including sensitive data.
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To exercise these rights, contact us at help@calmsp.com or 619-841-1399. We may need to verify your identity before fulfilling your request.
6. Data Security
We implement reasonable safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.
7. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect data from children.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:
Remember preferences and settings.
Understand how you use our website and services.
Improve performance and functionality.
Provide analytics.
Deliver relevant advertising (where applicable).
Types of Cookies
Essential Cookies: Required for the site to function.
Performance & Analytics Cookies: Track site usage and performance.
Functional Cookies: Store preferences.
Advertising Cookies: Deliver and measure advertising.
Your Choices
You can manage or disable cookies through your browser settings. Disabling certain cookies may limit your ability to use some features.
California residents may have additional rights regarding cookies, as described in Section 5.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised Effective Date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
